Live Chat
Chat with our support team in real-time. Average response: 2 mins.
Send us a message on WhatsApp for quick assistance.
Phone
Call us directly during business hours for urgent issues.
Send us an email. We typically respond within 24 hours.
Mon–Sat: 8AM–8PM
Kampala, Uganda
Frequently Asked Questions
What are your delivery hours?
We deliver daily from 8:00 AM to 8:00 PM. Same-day delivery is available for orders placed before 2:00 PM.
How do I track my order?
Once your order is dispatched, you will receive an SMS with a tracking link. You can also view order status in your Orders page.
What payment methods do you accept?
We accept MTN Mobile Money, Airtel Money, cash on delivery, and bank transfers for corporate accounts.
What if an item is out of stock?
Our shopper will contact you via WhatsApp or phone to suggest a replacement or refund the item.
Do you deliver outside Kampala?
Currently we deliver within Kampala and nearby areas like Entebbe, Wakiso, and Kira. Check our Delivery Zones page for full coverage.