Refund Policy

You may be eligible for a refund if: (a) items delivered are spoiled, damaged, or incorrect; (b) an item paid for was not delivered; (c) the quality of produce does not meet reasonable standards. Refund requests must be made within 24 hours of delivery.

We do not offer refunds for: change of mind after delivery, minor cosmetic imperfections that do not affect quality or usability, or items that were properly delivered and matched your order. Perishable goods must be inspected upon receipt.

Contact our support team via WhatsApp or the Support page within 24 hours of delivery. Please include your order number, photos of the issue (if applicable), and a brief description. Our team will review and respond within 1 business day.

Once approved, refunds are processed within 3–5 business days. Mobile Money refunds are returned to the original payment number. Cash-on-delivery refunds are issued as Mobile Money or account credit, depending on your preference.

For orders with multiple items, we may issue partial refunds for affected items only. Alternatively, we may offer a replacement delivery at no extra cost, depending on availability and your preference.

If your order is significantly late (more than 2 hours past the estimated time) and you no longer want it, you may cancel and request a full refund before the order leaves our packing station. Once dispatched, standard refund terms apply.

Corporate clients with monthly billing cycles may report issues within 48 hours. Credits or adjustments will be applied to the next invoice. Disputed invoices must be raised before the payment due date.